FAQs

Frequently Asked Questions

Find answers to common questions about ordering, testing, partnerships, and working with Hawthorne Research.

General Information

Overview of our company, processes, and how to get started.

  • What is Hawthorne Research?

    Hawthorne Research is a supplier of laboratory-grade peptide solutions supported by transparent documentation and consistent production partnerships.

  • Who are your products intended for?

    Our products are intended for research, laboratory, and analytical purposes.

  • How can I contact your team?

    You can submit an inquiry through our contact page and our team will respond with the appropriate information.

  • Where are your products manufactured?

    Our solutions are produced through established U.S.-based production partnerships.

Orders & Shipping

Information about purchasing, fulfillment, and delivery timelines.

  • How long does order processing take?

    Orders are typically processed within 1–3 business days after confirmation.

  • Do you offer international shipping?

    Shipping availability and timelines are provided during checkout and may vary by destination.

  • Can I modify or cancel an order after placing it?

    If your order has not yet been processed for shipment, our team may be able to assist with changes.

  • How will I receive tracking information?

    Tracking details are provided via email once an order has been dispatched.

Testing & Documentation

Details about verification, Certificates of Analysis, and quality standards.

  • Do you provide Certificates of Analysis (COAs)?

    Yes. Each batch is supported by documentation that verifies quality and analytical results.

  • What testing methods are used?

    Products are verified using established analytical methods such as HPLC and related laboratory techniques.

  • Are documents batch-specific?

    Yes. Documentation corresponds to individual production batches for transparency and traceability.

  • Can I request documentation before ordering?

    Yes. Documentation requests can be submitted through our contact page.

Research & Partnerships

Information for ambassadors, wholesale partners, and collaboration inquiries.

  • Do you offer wholesale partnerships?

    Yes. We work with organizations seeking long-term supply and scalable purchasing options.

  • Is there an ambassador program available?

    Yes. Creators and educators can apply to join our ambassador program through the partnership page.

  • How long does the application review take?

    Applications are typically reviewed within a few business days.

  • Can I apply for both wholesale and ambassador programs?

    Yes. You may apply for the program that best fits your goals, or both if appropriate.